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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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A Pragmatic Guide to Business Process Modelling
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Business Process Management: Practical Guidelines to Successful Implementations
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Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives
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Business Process Management: The Third Wave
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Process Mapping: How to Reengineer Your Business Processes
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Business Process Management: Practical Guidelines to Successful Implementations
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Business Process Management: The Third Wave
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The Gist of Process Mapping: How to Record, Analyse and Improve Work Processes
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